DELIVERY FEE
The hirer will be informed for the additional charge for delivery.

Extra charges will also be applied if the pickup time before 08:00 and after 17:00.

DRIVER'S AGE AND LICENCE REQUIREMENTS
The drivers must have National Identification Card. Drivers must be between the ages of 23 and 65. Other nationals who hold a valid driving license in English can drive in Malaysia for a maximum of 3 months.  Probation license holders will not be accepted.

MINIMUM RENTAL
Minimum rental is one day (24 hours). Extension above 6 hours consider full day rate.

MILEAGE POLICY
200KM a day. (Sandakan OR Kota Kinabalu area only)

VEHICLE COLLECTION
Please bring a photocopy of your identity card/passport, driving licenses, business card or any relevant document to verify your working/home address. 

During vehicle collection, the hirer is required to check for any damage or missing part to the vehicles.

If  the hirer found any damage or missing part before collect the vehicle, please inform our staff immediately.

Any damage or missing part that is not reported earlier will be considered under the hirer responsibility.

INSURANCE & EXCESS

 

All vehicles are fully insured with standard motor vehicle policy.
However the hirer is responsible for excess not exceeding
MYR2,000 (Group A), MYR3,000 (Group B), MYR5,000 (Group C) and MYR10,000 (Group D).

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The hirer can reduce the excess to:

​• GROUP A — Excess Protection: RM30 / CC: Below 1000cc / Amount: RM1,000

• GROUP B — Excess Protection: RM40 / CC: 1001cc to 1500cc / Amount: RM2,000

• GROUP C — Excess Protection: RM50 / CC: 1501cc to 2000cc / Amount: RM3,000

• GROUP D — Excess Protection: RM60 / CC: 2001cc and above / Amount: RM4,000

 

 

All insurance and excess protection do not apply for damage or lost due to careless action, negligence, illegal or improper use of the vehicle. The insurance and excess protection al so not cover for tyre punctures, burst tyres, fuel errors, battery damage because of forgotten turned off electrical devices and loss damage to the vehicle accessories.

The accident or damage only applies for collision between two moving objects. Any damage while the vehicle is stationary will be under hirer's full responsibility and subjected to the above excess and excess protection.

For damage which involves a third party, the hirer is required to get information from the third party driver which include the driver's name, IC/Passport, driving license and vehicle registration number. If the claim cannot be made against third party insurance, all damage will be under hirer's responsibility and subjected to the above excess or excess protection.

The hirer is reminded that underbody and overhead do their own risk at all time. All insurance and excess protection is void if the vehicle is driven on unsealed and unmade road or surface.

The hirer is required to contact our representatives to inform us for any event of accidents or car theft.

A police report should be made within 24 hours after the accidents or from the time you've found out the theft or loss. The police report should be obtained in writing.

PENALTIES
Vehicles must be returned in good and clean condition. Smoking is prohibited inside the car. Penalty MYR300 will be charged for cleaning any unpleasant odor.

All traffic/parking summons (if any) will be under hirer responsibility. Penalty MYR50 will be charged if the customer failed to pay the summons within the time specified after we send notification.

For long term rental, the hirer is responsible to return the car at our nearest branch if the car is due for servicing. We reserve the right to charge penalty of MYR1.00 per KM after 500 KM exceeding the service limit.

SPEED LIMIT
Speed limit for normal road is 90 KM/hr. Please drive carefully and obey traffic rules.

RETURNING THE VEHICLE
Please inform us if you want to return or extend the rental. 

Extra charges will be applied if the return location is in different city from the pickup location

and returning time before 08:00 and after 17:00.

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CANCELLATION POLICY
All cancellation must be notified 3 days before the booking date. We reserve the right to charge rental deposit for cancellation less than 3 days. In the event of early termination or before the rental agreement period end, the hirer has no right to refund any or part of the charges